Returns & Exchanges

At Wilsons Pet Food, we want you and your pet to love our products, which is why we offer a 30-day hassle-free return policy for all unused apparel and accessories. Simply ensure items are in their original packaging with tags attached to qualify for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Securely pack the items in their original packaging, ensuring they are free of pet hair and odors to meet our resale standards.

• 3.
  Ship Your Return

  Print the prepaid shipping label provided via email, attach it to your parcel, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, we will process your refund or ship your replacement within 5 to 7 business days.